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Eduardo Gómez Ruiz
Eduardo Gómez Ruiz

456 Followers

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Published in UX Planet

·Pinned

Democratizing research at Miro

My journey to democratize research at Miro This article aims to share the value and process I followed to enable multiple product teams to conduct and consume user research findings. I decided to write it because I found myself repeating the story of how the Miro Research team got to where we are to multiple researchers from…

Research

12 min read

Democratizing research at Miro
Democratizing research at Miro
Research

12 min read


Published in Miro Design

·May 31, 2021

A year working at Miro as the first UX Researcher

After my first year working at Miro I can only say “thank you” for giving me the opportunity to be part of this thriving team. For those wondering if this is something for you, here are my reflections. A challenging mission: Reinvent collaboration 2020 was an exceptional year for Miro. I joined the company in…

Collaboration

2 min read

A year working at Miro as the first UX Researcher
A year working at Miro as the first UX Researcher
Collaboration

2 min read


Published in Miro Design

·Mar 23, 2021

How to become a better Facilitator

I recently coordinated and hosted a Miro webinar called “Focus on Facilitators” with 3 expert facilitators. Whether you are looking to facilitate your first remote workshop or uplevel your facilitation skills, these takeaways and resources will be handy. Planning your first remote workshop as a novice facilitator During my user research sessions I learned that facilitating an online workshop…

Remote Workshop

5 min read

How to become a better Facilitator
How to become a better Facilitator
Remote Workshop

5 min read


Published in Bootcamp

·Mar 12, 2021

Case study: How 100+ drivers informed Uber Pro launch

The challenge: launching a new Rewards program In November 2018, Uber launched Uber Pro, a Rewards program aiming to recognize drivers’ quality and commitment. This case study describes the research program we executed to validate the program impact on drivers and the Uber business. The program definition was informed by a global discovery research that uncovered the…

User Research

9 min read

Case study: How 100+ drivers informed Uber Pro launch
Case study: How 100+ drivers informed Uber Pro launch
User Research

9 min read


Published in UX Collective

·May 11, 2020

Coronavirus: now is the time to embrace remote user research

Written by Naman Mathur and Eduardo Gomez Ruiz. The world is experiencing unprecedented changes after the spread of coronavirus and reaction of citizens, corporations, and governments alike. What does this mean for UX research? 1. Why embrace remote user research A big part of the world is spending more time at home, changing their routines, accessing…

UX Research

6 min read

Coronavirus: now is the time to embrace remote user research
Coronavirus: now is the time to embrace remote user research
UX Research

6 min read


Published in UX Planet

·May 11, 2020

Out of the blue, User Research is the new black

Last month, we had the amazing opportunity to gather over 20 UX Researchers from all over the world for a remote Meetup of the UX Research Guild Zürich, on the topic of “Being a Researcher during confinement: time to embrace working remotely?”. The remote nature of this event, that initially…

Leadership

5 min read

Out of the blue, User Research is the new black
Out of the blue, User Research is the new black
Leadership

5 min read


Published in UX Planet

·May 11, 2020

You choose your teammates

How to move forward, together — Many people right now are losing teams or teammates. Being part of a team provides solidarity, safety, and possibility. You learn a whole lot about what you are capable of from your teammates, and experience the wonders of collective wins when you bring determined and passionate minds together. For those…

Mentoring

5 min read

You choose your teammates
You choose your teammates
Mentoring

5 min read


Published in UX Collective

·Feb 5, 2020

Scaling UX Research: how to train an army of (non)researchers

More and more multinational tech companies like Google, Facebook or Uber as well as large financial firms are internalizing the UX Research function because of a) it is less costly than hiring a research agency and b) it allows to build internal expertise to define innovative growth strategies and improve…

UX

7 min read

Scaling UX Research: how to train an army of (non)researchers
Scaling UX Research: how to train an army of (non)researchers
UX

7 min read


Published in Uber Design

·Mar 12, 2019

My work life as a Global UX Researcher at Uber

If you are a researcher considering joining a tech company, or just a curious person, then this post is for you. This is a personal view of my day-to-day, which may help you find out if you’d like to do what I do. …

UX

7 min read

My work life as a Global UX Researcher at Uber
My work life as a Global UX Researcher at Uber
UX

7 min read


Published in Uber Design

·Nov 2, 2018

Becoming Better Partners

When people think of “Uber users,” they often think of Uber riders. This makes some sense–it’s what Uber is famous for: “push a button, get a ride.” But for a lot of users, it’s closer to “push a button, give a ride,” because, of course, Uber driver-partners are Uber users…

Uber

4 min read

Becoming Better Partners
Becoming Better Partners
Uber

4 min read

Eduardo Gómez Ruiz

Eduardo Gómez Ruiz

456 Followers

UX Research Lead @Miro | ex-Uber

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